In the Netherlands there are plenty of online retailers like Coolblue who are doing well by competing on quality and customer service, despite prices being a bit higher (ironically). Next working day delivery is standard, so that isn’t an issue.

Bol.com is also really successful and much like Amazon, including its problems.

I assume this is because of a first mover advantage; for a long time, Amazon was only available in the UK, Germany and France*, so that created a major disadvantage. I’m guessing this might apply to a lot of smaller European countries.

*maybe other countries too, but at any rate not in the Benelux.

Maybe we should ask spez to come over and help generate engagement :P