Great post. It seems like a lot of people aren’t used to using the product of community efforts over commercial efforts and their expectations and feeling of entitlement match that experience. Like they’ve bought a product and want to complain to the manager when they experience a problem.

If this is accurate it’s particularly funny in light of the fact that every instance can have a community of a given name. It’s not taken for every instance once one instance makes a community of a particular name, haha.

You’re thinking about it the wrong way. Despite a major hub of lemmy being down if you have an account on another instance you can continue using the network nearly as though nothing had happened. Individual instances may have greater or lesser reliability but the social network is very robust.